Human resources policy

Moscow Exchange aims to be a first-choice employer, offering its employees equal opportunities to harness their skills, talents and potential regardless of age, race, gender or social background.

The Exchange’s human resources policy has three main objectives:

  • to attract, incentivize and retain highly qualified professionals and managers;
  • to facilitate continuous professional development of employees;
  • to create an atmosphere that allows each employee to achieve his or her full potential and contribute to the success of MOEX and the achievement of MOEX’s strategic goals.

In accordance with applicable laws and Moscow Exchange’s Code of Business Ethics, the Exchange does not tolerate labor discrimination. The Code of Business Ethics, amended in 2016, calls for all employees to adhere to principles of equality with respect to labor rights, to not discriminate towards personnel and customers on the basis of gender, race, skin color, nationality, language, origin, property, marital status, social or occupational position, age, residency, religious beliefs, personal opinions and affiliation or non-affiliation with non-governmental associations or social groups. MOEX shall also respect each employee’s culture, personal views and lifestyle and refrain from any action that would promote the creation an atmosphere of intimidation, hostility, offence or violation of human dignity in the workplace.

The Code of Business Ethics is published on MOEX’s intranet portal and incorporated in all job descriptions and employment contracts. As part of the on-boarding program, all new employees are provided with a New Employee Handbook that includes a section on business ethics. In addition, a course on business ethics is included in the Group’s compulsory training program. Newcomers are also briefed on matters related to business ethics, conflicts of interest and the use of insider and confidential information by the Internal Control Department as part of the on-boarding program.

In 2018, MOEX LAB was launched. Under this program, any employee may propose a project, assume responsibility for its implementation and receive resources for its development. The program is aimed at identifying new opportunities for growth or diversification of the Group’s business, improving the experience of users of MOEX products and services, enhancing customer loyalty, training employees and increasing the attractiveness of MOEX’s HR brand among young professionals.

MOEX continuously improves its HR management processes and employee training programs. In 2018, the HR Strategy focused on the well-being and comfort of employees, and implementation of initiatives to give employees greater flexibility in terms of their workplace, schedule and hours on the job. The Exchange continues to develop its HR Digital platform, an HR environment intended to underpin policy implementation with advanced HR technologies.

In addition to the continuing automation of different areas of HR, in December of 2018 the Group introduced MOEX FeedBack to replace Net Promoter Score (NPS), with the aim of enhancing efficiency of cross-functional cooperation and activity of employees, boosting the level of employee engagement and strengthen internal processes. This service allows each employee to provide and receive feedback continuously (365 days a year) with respect to any event/project or cooperation of employees.

Personnel structure by category As at the end of the period.

Employees excl.
those with a second
job in the Group (incl. maternity leaves).

2016 2017 2018
Male Female Male Female Male Female
Senior executives 17 4 17 4 14 5
Heads of
functional units
243 176 256 176 239 161
Specialists 533 609 564 589 610 629
Laborers 31 0 31 0 31 0

Total

824 789 868 769 894 795
1,613 1,637 1,689
Personnel structure by age As at the end of the period.

Employees excl.
those with a second
job in the Group (incl. maternity leaves).

2016 2017 2018
Male Female Male Female Male Female
Under 25 42 29 56 32 45 37
26-35 278 283 304 274 297 269
36-55 392 421 395 411 426 426
Over 56 112 56 113 52 126 63

Total

824 789 868 769 894 795
1,613 1,637 1,689
Staff turnover
2016 2017 2018
Male Female Male Female Male Female
Under 25 5.6% 2.7% 16.1% 15.6% 22.2% 13.5%
26-35 13.8% 6.2% 10.9% 10.6% 15.2% 10.8%
36-55 7.9% 3.3% 7.1% 4.6% 7.5% 4.0%
Over 56 3.0% 9.2% 7.1% 9.6% 8.7% 4.8%

Total

9.2% 4.7% 9.0% 7.5% 11.0% 6.8%
7.0% 8.3% 9.0%
Average number of training hours
Corporate training
Total training hours

Average annual number of training hours per employee

Corporate (skills) training

Training breakdown by gender Training breakdown by employee category
Male Female Senior executives Heads of functional units Specialists Laborers
2016 10.18 16,418 9,051 7,367 658 7,829 7,931 -
2017 10.51 17,208 7,280 9,928 1,176 5,336 10,696 -
2018 6.52 11,014 6,687 4,327 596 6,184 4,234 -

Professional training
Total training hours
Average annual number of training hours per employee

Professional training

Training breakdown by gender Training breakdown by employee category
Male Female Senior executives Heads of functional units Specialists Laborers
2016 15.58 25,124 13,638 11,486 568 8,240 16,316 -
2017 11.20 18,337 9,773 8,564 754 6,431 11,152 -
2018 12.52 21,147 10,541 10,606 445 6,897 13,373 432

Professional and corporate (skills) training
Total training hours Average annual number of training hours per employee
2016 41,542 25.75
2017 35,545 21.71
2018 32,161 19.04
Assessment of performance and career progress
Employees assessed by category Employees assessed by gender
Senior executives Heads of functional units Specialists Laborers Men Women
2015 - 97% 95% 97% 93% 93%
2016 - 97% 93% 96% 97% 90%
2017 - 96% 93% 93% 94% 97%
2018 - 99% 91% 100% 90% 95%

Mandatory occupational safety activities in the Group 2016 2017 2018
Occupational safety training for heads of units (number of heads) 64 120 9
Operational control (number of workplaces) 19 820 900
Pre-employment and scheduled medical examinations (number of people) 66 8 108
Special evaluation of working conditions (workplace declaration), number of workplaces 145 19 1101
Psychiatric examinations - 16 -
First aid training - 45 136